More Comprehensive and User-Friendly: PGN Upgrades PGN Mobile App for Households and MSMEs

Jakarta – PT PGN Tbk has enhanced the digital services of its PGN Mobile app to provide greater convenience and improved service for household and small business (MSME) customers. The latest version of the PGN Mobile app, now featuring a blue logo, offers a more complete, easy-to-use, and informative solution for natural gas energy needs.

From now on, the PGN Mobile app is exclusively tailored for household and small business customers. The app complements the natural gas services provided to 555,760 households and 2,017 small business/MSME customers.

“The upgrade of the PGN Mobile app is part of PGN’s innovation target to achieve digital transformation in response to the public’s demand for fast and digital services. PGN Mobile will continue to be evaluated and developed as household and MSME customers grow and as the public increasingly adopts digitalization habits for quick and comprehensive services,” said Edi Armawiria, Group Head of Marketing, Sales, and Customer Management at PGN.

Edi added that the revamped PGN Mobile app supports the development of customer experience by addressing human-centric needs, especially for household customers, to simplify administrative processes. Both the content and UI/UX design of the app have been updated to deliver excellent service to customers.

For customers who have already downloaded the PGN Mobile app, they only need to download the new blue-logo version of PGN Mobile via the Play Store or App Store. Customers are advised to delete the old version of PGN Mobile, as it is no longer functional for household and small business customers. For reference, the previous PGN Mobile app has been renamed Pertiwi Mobile, which is specifically designed for commercial and industrial customers.

The updated PGN Mobile app retains its main features, such as billing menus, requests for commercial-technical services, self-meter readings, and gas points. In addition, the app has been enhanced to be more informative, user-friendly, and detailed, including features like details, history, status, progress in each menu, and notifications to keep users informed of essential updates.

One of the new conveniences includes adding customer IDs without requiring an ID card selfie—simply filling out the customer data for added security, ensuring that only authorized individuals can add customer IDs. Up to five customer IDs can be added automatically, with detailed customer profile data, including options to add a profile photo or avatar.

PGN will continue to accelerate and refine its digital services in the face of today’s digitalization era. The company also plans to develop additional new features in the future, such as bill payments, customer complaint services, and other attractive features, all accessible through the PGN Mobile app, eliminating the need for customers to visit PGN offices.

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